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/data protection statement

Responsible Authority

MAK – Museum of Applied Arts
represented by Mag. Lilli Hollein and Mag. Teresa Mitterlehner-Marchesani
Stubenring 5
1010 Vienna

Legal Basis

At the MAK – Museum of Applied Arts (hereinafter “the MAK”), the security and strictly confidential handling of your data has absolute priority. For this reason, we employ the most up-to-date security standards in protecting your data.

Personal data are collected, processed, and utilized by the MAK only under strict observation of current Austrian data protection legislation (the Data Protection Act of 2000, the Data Protection Regulatory Act of 2018, and the General Data Protection Regulation GDPR).

The following information explains what data are collected during your visit to our website and for what purpose they are used.

Access Data

During your visit to our website, the webspace provider of the MAK collects data on accesses to the site and stores these in the form of server logfiles. The following data are logged: date and time of retrieval, transferred data volume, notification of successful retrieval, user's operating system, referrer (URL of previously visited page), IP address, and requesting provider.

Collected Data and Reason for Processing

We collect and process your data in order to cater optimally to your needs as user of the MAK website, to process your bookings and orders quickly and to your satisfaction, and to inform you about our program, our services, and our products.

Personal data will be processed by the MAK only to the extent necessary to complete the contract in question (for instance to purchase products in the online shop, to deliver services, to answer inquiries, and to provide information on MAK programs). We categorically use your data only for the purpose for which they were collected. Data is processed for other purposes only to the extent that the user has previously agreed to the data's use for such purposes, whereby permission may be rescinded at any time.

Cooperation with Contract Processors and Third Parties

Insofar as the MAK discloses data to other persons and companies, transfers data to these, or otherwise grants such parties access to data, this shall take place solely on a basis established in law (permission from you the user, legal obligation, legitimate interest on the part of the MAK—for instance processing of data by contract processors on the basis of a contract processing agreement—or a contractual performance-related requirement).

Your Rights as User of the Website

As a user you have at all times the right to information on your personal data stored by the MAK, the origin and recipients of such data, and the purpose for which the data are processed.

Further, you have the right to rectify, transmit, delete, and restrict the processing of such data. You may at any time rescind permission to collect and store your personal data. Please direct related requests to datenschutz@MAK.at.

If you believe that processing of your data is not in line with data protection legislation, or that your rights under data protection legislation are otherwise not being respected, you have the option of lodging a complaint with the data protection authorities.

Österreichische Datenschutzbehörde
Barichgasse 40-42
1030 Vienna
Telephone: +43 1 521 52-25 69
E Mail: dsb@dsb.gv.at

Deletion of Data

Insofar as deletion is not prevented by a statutory retention period, the data stored with us will be deleted as soon as they are no longer needed for the purpose for which they were collected.

SSL Encryption

For security reasons and to protect the transmission of confidential information, for example inquiries you send us, this page uses an SSL encryption. You can recognize an encrypted connection by the fact that the address line of the browser switches from "http://" to "https://" and by the lock symbol in your browser address line. When the SSL encryption is activated, the data you send to us cannot be accessed by a third party.


Should you wish to exercise one or more of your rights as user of our website, please contact us by e-mail at datenschutz@MAK.at or by post at
MAK – Museum of Applied Arts
Data Protection Officers
Stubenring 5
1010 Vienna

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